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Shipping and Returns

Shipping and Returns

"What can I do if a product I got from ChinaTronic has a problem?"

Before returning goods, please contact us first to discuss any problems you  might be having. In over 90% of cases we are able to sort out the problem by giving technical support, without you having to send anything back.

If there are irrevocable defects with the devices, you can return them for repair or replacement under our twelve-month warranty.

If you did not buy your product directly from ChinaTronic, you need to contact the vendor who sold it to you. It may still be possible for you to return a faulty product directly to ChinaTronic and get a replacement sent directly to you, but first this needs to be discussed with the person who was responsible for the original order with ChinaTronic.

*Please note we do not provide any technical support or software support whatsoever for products that were not bought from ChinaTronic.

 

"Does ChinaTronic offer any kind of  guarantee or warranty?"

Yes - ChinaTronic chooses products to sell based on their high quality designs and proven hardware reliability. So the quality is guaranteed.

We check all your orders during the packing stage to make sure that the right accessories are included and that the adapters and other standards (e.g. NTSC/PAL) are correct for your country.

We have a QA team who test your ordered electronics products are functioning correctly before they are packed and sent to you. This is in addition to the normal quality assurance checks that all the goods have passed in the factory line.

All our products are covered by a 12 MONTH WARRANTY, for return and repair / replacement.

In essence this means that faulty products can be returned by post to ChinaTronic, in China, where we will make the repairs or instant replacement and ship the new goods back to you.

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ChinaTronic SUPPORT PLEDGE

If you have any difficulties whatsoever with the products, or you are dissatisfied for whatever reason, you can contact us and we will discuss the issue in an open, honest way.

We don't believe companies should ignore their customers or try to hide from problems. We will do our best to deal with your enquiries promptly and helpfully.

NB: Please tell us if you are a drop-shipper and have returns issues with ChinaTronic goods you have sold to your customers: we can do RMA directly with your customers or they can do it through you.

 

How Long Do Orders Take To Deliver?

Delivery times and shipping costs depend on the item, the size of the order, and the destination.

The majority of orders arrive with our customers within 10 days of placing an order online.

Popular items delivered to major destinations often have a much shorter turnaround.

If you have an open order and wish to check on its status, please contact us with your order number.

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